Customer reviews:

"His experience as a patient with cancer, and from other patients, he has met during roles as a caregiver, communications counselor and hospice volunteer are intimate and compelling…Goldberg’s literary skill on how to deal with sensitive topics will make this book invaluable."
The Lancet - British Medical Journal
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Customer reviews:

"… draws heavily and wisely on his experience as a former hospice volunteer and person living with cancer….destined to help family members as well as terminal cancer patients feel better."
Booklist
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Customer reviews:

"… one of those books you hope you’ll never need, but would be glad to have when you do."
Naples Daily News
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Customer reviews:

"… a must read for persons whose family member has cancer… complete with many suggestions and illustrations that are truthful and useful."
Youngmee Kim, Phd, University of Miami
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Articles

When apologies don't work

Why Apologies May Not Work

There was a time when apologies were made in person, where you looked someone in the eyes, admitted what you did was wrong, cruel, unintentional, or just stupid, and listened to their reactions, as difficult as they were to hear.